Trustpilot

Returns & Policy

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We hope you are as in love with your items as we are, but if you’re not fully happy, you have 14 days to physically return the order to us.
Stick the return label that you received with your order on the parcel and make sure you to remove or cover the original delivery label. Head to your nearest parcel shop or post office.
E&Afashion are not responsible for any returns parcels lost in transit.
All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.
It can take up to 14 days for your refund to be fully processed, so please remember to retain your proof of return until you receive your refund.
When trying on clothing please check that you’re not wearing any deodorant, makeup, tan or perfume that may leave a mark or scent.
Don’t forget that swimwear should be tried on over underwear and that the protective hygiene strip should be left intact if you wish to return.
Please try shoes on indoors taking care not to mark the soles. Shoes must be returned in their original, unmarked shoebox.
Any items that are received back which are not in a resalable condition will be returned to you.
Please note that refunds can only be issued back to your original payment method.
If you need any help shout us at [email protected]

Faulty Products:

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Prohibitions:

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. E&Afashion will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Contacting us:

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email to [email protected]

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